Do you feel like the world is on top of you? Let MSPmate's flexible PSA take care of all those headaches.
Key Features Include:
With an even contrast of simplicity and capability, MSPmate ensures ticket processing, SLA handling, contract building, and billing are refined in a customisable and logical matter.
Design contracts to your desire with each customer. Our straightforward concept of a Builder allows the user to implement necessary billing info, resulting in a precise workflow.
Along with MSPmate’s default SLA templates, the SLA builder allows you to create custom SLA fields specific to your client’s urgency.
Ticketing & Helpdesk
Enjoy the seamless ticket-flow between your clients with MSPmate’s Help Desk system. Optimised to convenience MSPs, our ticketing system lets you notify and assign technicians, prioritise SLA, log time and much more.
Alternate through service boards and address tickets categorised via your custom delivery parameters.
Take control of your orders, jobs and subscriptions with MSPmate's inventory management system. Utilise our sophisticated tools handling; SKU's, product descriptions, stock quantity and retail value.
Accounting Intergration - In Development
Effortlessly generate invoices in your accounting software of choice. MSPmate’s software will support flawless integration with most major accounting platforms. and also the ability of CSV export.
Its important to maintain professionalism and keep a friendly face for your customers. With full support to whitelabeling functionality, MSPmate’s CRM, Client portal and RMM Agents offer UI rebranding.
Ensuring accessibility is a prime directive for your customers. MSPmate does not only support tickets via email but the ability for your clients to interact through their own portal which incorporates adequate whitelabeling.
Increasing your workload? Process and adapt with MSPmate. Simply customise and create workflows to handle logical requisites.
Let MSPmate analyse and manipulate acquired data catered to your business dependencies. Client satisfaction, profitability and technician performance are just some of the trends carefully examined and intuitively remodelled.
Easily assign schedule and keep track of tickets for each technician with full two-way calendar integration with your email system of choice (Office 365, G-Suite planned).
What are you waiting for?
Sign up today to get your first 14 days free! No Credit Card Required. Come join our journey in making the best IT PSA/RMM for MSP's